Return service

You can find the price for returns in the policy of the store.

The return fee is indicated in the terms and conditions of each shop. Different solutions are possible for returning items:

• if the shop offers free returns, the shop pays for the return of the shipment, meaning that the buyer does not have to pay the return fee;

• if the shop does not offer free returns, the return fee will be deducted from the amount returned to the customer when returning the items. The amount to be deducted for the return service is stated in the return policy of the shop.

• Each shop chooses their return policy.

If you forget your password, click on the "Forgot your password?" button and the password renewal link will be sent to your email address.

The password and other account settings can be changed by logging in to the account. To do this, click on your name at the top of the page, select "My settings", and save the changes made.

Each field on the return form has an explanation of what to write there.

If you register the return in the Omniva return service environment, an address card will be sent to your email address. You can then print it out and put it on the parcel.

If you do not have a printer, write the phone number of the sender and the shipment number, which you can find in the text message or email notification, on the package. You can print out the address card at a parcel machine. To do this, select "Send a parcel" and then "I registered the parcel in the e-service" on the parcel machine screen and enter the return number.

• We will send you the address card and return number to your email address and by text message.
• If you do not have a printer, you can print the address card at a parcel machine.
• Pack the shipment and write the return number and the phone number of the sender. We recommend including the return form attached to the email.
• You can find the parcel machine nearest to you here >>.
• Select "Send a parcel" and then "I registered the parcel in the e-service" on the parcel machine screen.
• Enter the return number received via text message or email.
• Put the address card on the shipment and place the shipment in the locker that opened.

Yes. If you do not have a printer, you can print the address card at a parcel machine. The parcel machine prints an address card sticker, which you have to put on the parcel. The address card must not be damaged and it must be easy to read and scan it – this way, we can guarantee that the parcel will safely arrive to its destination.

Parcel machine shipments can weigh up to 30 kg. You can choose between three sizes (S, M, or L). The maximum dimensions of the lockers (height, width, length) are:

• S* – 9 cm x 38 cm x 64 cm
• M – 19 cm x 38 cm x 64 cm
• L – 39 cm x 38 cm x 64 cm

*The minimum allowed dimensions of the shipment are 1 cm (height) × 9 cm (width) × 14 cm (length).

The shipments must meet the shipment packaging requirements of Omniva. You can find more information about packaging requirements  here >>

A lost return must be reported no later than 30 days from the day the return was sent to the shop.